RETURNS, REPLACEMENTS AND REFUNDS
Indian Flower understands the values of customer satisfaction and wishes to ensure that a trusting relationship is built with each purchase.
REFUNDS AND EXCHANGES
Refunds and Exchanges will be offered for any items where the Returns are initiated withing 7 days of receiving the product.
Any Returns initiated outside the 7-days period is not eligible for Refunds or Exchanges
Items bought with an offer applied will be refunded after adjusting the offer discount.
Orders are processed within a few hours of receipt. If you need to cancel or change an order, you must make any changes within 2 hours of your order time otherwise your order might already be packed and ready to ship
Once your return has been received and it complies with our returns policy, we will refund you by the method mentioned below.
www.indianflower.in can only accept returns of product bought directly from our online store.
We do not accept returns or exchanges of items purchased at any other online location for any reason.
For hygienic reasons, please make sure that any bottoms are tried on over your own underwear.
REFUNDS FOR ONLINE PAYMENTS
Returns for Orders that have been paid through Credit / Debit cards can be processed in the following ways:
- Refund to the Credit / Debit card through which the order was placed
- Store Credit for Order amount
Note: Reverse shipping charge will bear by the customer. Refund amount will transfer to the customer after deduct the reverse shipping charge.
REFUNDS FOR CASH ON DELIVERY ORDERS
Returns for COD Orders can be through the following modes:
- Store Credit - Store Credit has lifetime validity and can be used on all products
- Refund via Bank Account
WHAT ITEMS CAN BE RETURNED?
We do not accept Returns for Underwear for hygiene reasons
We accept returns / exchanged within Seven (7) days of purchase on regular priced items
Merchandise must NOT have been WORN, WASHED or ALTERED; and MUST HAVE ORIGINAL PACKING & HANG TAG ATTACHED.
Any merchandise returned missing hang tags; in a dirty, worn or poor condition; or without any Return Authorization cannot be refunded. It is then up to the customer to arrange shipping if they would like the item sent back to them.
Note: Reverse shipping charge will bear by the customer.
HOW DO I RETURN / EXCHANGE A PRODUCT?
If you would like to return an item, please request a return from the following page:
Email care@indianflower.in, quoting your order #, within seven (7) days from the date of receiving your order, so we can issue a Return Authorization # and initiate a pick up if your pin-code is eligible for the same. The Pickup will be done within 3 days of the Return Request. We will process your exchange within 2 - 4 days of the pickup. Refunds can take up to 7 - 10 business days to be processed.
www.indianflower.in have all rights to change this policy at any time without prior intimation.
Refunds/Replacements or Returns on Coupon Discounted Order:
Kindly refer the example calculation table for the Refunds/Replacements or Returns on Coupon Discounted Order.
| ORDER DETAILS | |
| Example Calculation | |
| Product 1 | ₹ 1,000.00 |
| Product 2 | ₹ 1,000.00 |
| Total Order Value | ₹ 2,000.00 |
| if the discount coupon is Rs.500 off on purchase value above Rs.1500 | |
| Coupon Discount | ₹ 500.00 |
| Purchase value after deduction (Paid by Customer) | ₹ 1,500.00 |
| Customer Wants to return product 1 , then system calculates | |
| Total Order Value | ₹ 2,000.00 |
| Product 1 value | ₹ 1,000.00 |
| After deduct the product 1 value from total cart value | ₹ 1,000.00 |
| Now the new total cart value calculated by the system is Rs.1000 less then Rs.1500 so coupon is Invalid | |
| Customer Paid Amount | ₹ 1,500.00 |
| New Total order value calculated by System | ₹ 1,000.00 |
| Refund to the customer ( Customer paid amount - New total order value calculated by the system) | ₹ 500.00 |